Case Studies.

Gateway Pediatric Therapy is one of the country’s finest centers for the treatment of Autism Spectrum Disorders and related developmental disabilities. It’s comprised of 14 clinics offering over 90,000 square feet of treatment space, and growing.

CHALLENGES. In the winter of 2018, Gateway was experiencing rapid growth. Their geographically decentralized clinics were experiencing inconsistent outcomes in cleanliness and a delayed response to problem solving. Their staff was receiving complaints and staying after hours attempting to rectify them. An RFP was distributed seeking multiple vendors to service three properties each.
SOLUTION. After a long period of due diligence where Midwestern Janitorial surveyed the properties and met with department heads at each clinic, they customized a plan that could be executed across all locations with consistency and continuity. The undertaking led to Gateway Pediatric awarding Midwestern Janitorial all 14 clinics, not just 3 as sought in the original proposal.

Ari-El Enterprises operates a diverse portfolio in excess of three million square feet which incorporates industrial parks, office buildings, retail centers, apartment communities, free standing buildings and land for build-to-suit.
CHALLENGES. In 2019, ARIEL's medical office portfolio was fully occupied, but tenants were disgruntled with the cleaning offering. Their cleaning vendors were overwhelmed and out of new ideas. After on-boarding a new property manager with a fresh perspective, ARIEL decided to put out an RFP strictly for their medical office properties.
SOLUTION. ARIEL met with several vendors but were surprised to find a firm who specialized in medical office and clinical settings. One of the conditions of the due diligence process with Midwestern Janitorial was that they meet with each tenant and create a scope that, on average, all tenants could be happy with. Midwestern Janitorial's proposal was intriguing, and their upfront time investment with each tenant paid off. ARIEL granted Midwestern Janitorial a 3 year contract for all 5 properties.

Dr. Rapp is one of the most renowned spine surgeons in the region. He also happens to be an active investor, owning and operating three medical office buildings with upwards of 100,000 sq. ft. of rental space in Waterford, Michigan.

CHALLENGES. Dr. Rapp had been with five different janitorial firms and couldn’t find what he sought. Whether it was his tenants or his patients, time and again he was being pulled away from his primary work to focus on putting out fires at his properties because the cleaning was not comprehensive enough to keep up with the demand.
SOLUTION. Dr. Rapp was introduced to Midwestern Janitorial by a prominent real estate management firm in the summer of 2018. Midwestern spent 30 days getting to know the properties and their tenants, and building out a scope of work that would provide a holistic solution for the many facets of cleaning needed in order to operate his buildings properly. Dr. Rapp and Midwestern Janitorial embarked on a two year contract which was subsequently extended for 3 additional years.